About Us Sweet Arcade are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@sweetarcade.co.uk. Our Contact details: Sweet Arcade 3 The Broadway Woodhall Spa Lincolnshire LN10 3ST United Kingdom Phone: 01526 353832 Fax: 01526 353832 Email: info@sweetarcade.co.uk Reg No: 728466112 Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and add items to your sweetie bowl. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from North America or anywhere else, please contact us directly by email or phone to make an order as shipping charges will vary. We accept Visa, Mastercard, Switch, Delta, JCB, Solo and Visa Electron Shipping And Packaging We can ship your items by first or second class post via Royal Mail - please choose which you prefer at the checkout. Shipping is charged by weight of sweets, so you won't be charged a large shipping charge if you only buy a small amount. If your order is over 2kg (a lot of sweets!) and you wish to ship your order first class, provided it is being sent to mainland UK, it will be sent by courier for a delivery charge of £7.20. This will need to be signed for on delivery. If you wish your order to be sent by second class and your order is over 4kg, provided it is being sent to mainland UK, it will be sent by courier for a delivery charge of £7.20. This will need to be signed for on delivery. A handling (or packaging) charge of 0.30p is made for each order. Delivery Schedule We will normally dispatch your order to you in 2/3 business days. It then depends on what method of postage you choose for the delivery time scale. If you have an urgent order, we suggest you call the shop directly. Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Tax Charges 17.5% VAT is included in prices Credit Card Security All credit card numbers are taken in a secure environment by Worldpay, who are a trusted and secure payment service provider worldwide - you can read more about them on their website: www.worldpay.co.uk Guarantee We guarantee your satisfaction. Please contact us immediately if your goods are damaged in transit or you are not happy in anyway. Reaching Us If you need to reach us, please email us on info@sweetarcade.co.uk, alternatively, you can call on 01526 353832 (International +44 01526 353832) or fax us on 01526 353832 or write to us at 3 The Broadway Woodhall Spa Lincolnshire LN10 3ST United Kingdom If you wish to contact us by telephone, please be aware that shop hours are 11am-7pm Monday to Saturday with the exception of Wednesday when opening hours are 2pm-8pm. Privacy Policy Sweet Arcade do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Returns Policy If you are unsatisfied with your order, please contact us by phone or email within 7 days of arrival of goods with a view to arranging a replacement or refund.